Survey

Shopper Survey

Thank you for taking the time to participate in our survey. Your feedback is valuable and will help us enhance your shopping experience and create a better environment for all of our shoppers. We appreciate your contribution and are committed to using your insights to improve our services and make your visits even more enjoyable.

Shopping Experience
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
Overall ambience / atmosphere of the mall
Variety of stores available in the mall
Cleanliness and maintenance of the mall
Security and safety measures
Mall facilities, e.g. toilets, carpark, nursing room etc.
Customer service of mall staff, e.g. customer service officer, security, cleaners
Mall Promotions
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
Shopping rewards, e.g. voucher, gift, bonus points
Spending requirement for reward(s) redemption
Atrium activities, e.g. games, workshops
How do you typically find out about our mall’s campaigns, promotions or events? (Select all that apply)
Compass One Rewards (Loyalty Program)
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
Spending requirement to credit points
Conversion of points to vouchers
Validity period for points
Double points on all eligible transactions during birthday month
Overall experience of using the rewards app, e.g. navigation, features, loading speed
Which of the following stores do you usually frequent in Compass One? (Select all that apply)
How important are the mall rewards and promotions in influencing your decision to visit the mall?
What factors do you consider when choosing a shopping mall? (Select all that apply)
Shopper Information
Gender
Age Group
On average, how often do you visit the mall?
If you would like to receive 500 Compass One points for completing this survey, please provide your mobile number associated with the Compass One Rewards membership. (Your mobile number will only be used to credit points and will not be shared or used for any other purpose. Limited to 1 redemption per member. Points will be credited within 10 working days from submission date.)

Survey Closed

Thank you to everyone who participated in our survey. The survey is now officially closed. We truly appreciate your time and valuable feedback. Reward points will be credited within 10 working days from the date of your submission.